Have a question? Check the answers below first. If you don't find what you need, write to us at aidouzi2026@163.com. Including your app version (Settings › About) and a screenshot helps us help you faster.
Frequently asked questions
What's the difference between the modes?
Fast answers quickest, for everyday chat and simple questions. Scholar knows more and answers more thoroughly. Deep thinks things through first, for math, reasoning, writing and other hard problems. Draw turns your words into images. Auto picks the best one for each question.
How much can I use for free?
The free plan includes 100 Fast-mode messages a day, 10 of them with web search, resetting at midnight your local time. Scholar, Deep and Draw need a paid plan.
How do the paid plans differ?
Lite, Pro and Max all include every mode; they differ in monthly allowance. Pro has 2x the allowance of Lite, and Max has 4x. The allowance is charged by what each answer actually costs, and Deep and Draw use more per request. When this month's allowance runs out you can still use the free Fast messages every day.
Where can I see what's left?
Open the sidebar and tap your account card, or go to Settings › Plan & usage. You'll see how much of this month's allowance is left, when it resets, and today's free allowance.
I got a new phone or reinstalled. Is my plan still there?
Yes. In Settings › Plan & usage, Sign in with Apple (with the Apple Account you bought with) or tap Restore Purchases. Signing in with Apple is recommended: your plan and allowance then stay in sync on all your devices.
Are my conversations synced?
No. To protect your privacy, conversations are stored only on your device and never on our servers. To keep an important conversation, long-press it in the sidebar and choose Export.
How do I cancel my subscription?
In iPhone Settings › Apple Account › Subscriptions, or in the app under Settings › Plan & usage › Manage Subscription. Cancel at least 24 hours before the current period ends; you keep access until it ends.
How do I get a refund?
Apple handles payment for subscriptions, so refunds go through Apple. Visit reportaproblem.apple.com, sign in with your Apple Account and choose the Jisi purchase.
An answer was wrong or inappropriate. What can I do?
AI answers can be wrong, so double-check anything important. Tap the thumbs down under an answer to tell us why; for inappropriate content choose "Inappropriate, report it", and a person will review it.
How do I delete my account?
Go to Settings › Plan & usage, scroll down and tap Delete Account. Your account information is removed from our servers immediately and can't be recovered; an active subscription must be cancelled separately in the App Store. See the Privacy Policy for details.
I see "service busy" or an answer failed.
This is usually a network hiccup or a brief busy period; wait a moment and try again. Failed answers that showed nothing aren't charged. If it keeps happening, email us roughly when it happened and which mode you used.
Contact us
Email: aidouzi2026@163.com
We usually reply within 2 business days.